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Frequently Asked Questions

How do I change an appointment?

We understand that life doesn’t always run smoothly and you may have a need to change the date or time of a booked consultation. You can contact us using this form if you need to change arrangements. We will do our best to accommodate you. We are not able to rearrange consultations with less than 1 full working day (24 hrs) notice.

How does your Online Learning System work

When you join one of our programmes, you will be asked to complete our short Introduction to Our Health Hub Online Course. This explains how you access the programme and also how to register with our Clinical Management system which you use for appointments with your Practitioner.

Why are your programmes different?

Our programmes are a blend of coaching/consultations with clinical specialists and self-supported learning using our e-learning hub. All programmes start with an assessment so that we understand your condition and goal setting so that you can see your progress towards your desired outcomes

Why are your programmes not available as self-help?

Having a clinician supervising your progress will provide you with vital support which will help guide your journey, provide person centred information and feedback and support. In our experience, this is important in helping you achieve your goals.

How do I pay and can I pay in instalments?

We accept all major debit/credit cards and payments are made online.

We currently do not have the facility to accept payment by instalments.

What support do you offer for under 18’s?

I am sorry but at this time we do not offer support for under 18’s.

Can I access your programmes if I live outside the UK?

At the current time we are unable to provide clinical services outside of the UK.

How do I know if the Pain Management Programme is suitable for me?

Before you purchase the Pain Management Programme you will have a 10 minute clinical consultation via video link with a qualified healthcare practitioner. You will also be able to access some of our learning materials for 7 days.

Who will find the Pain Management Programme helpful?

This programme is intended for adults over 18 who have been experiencing persistent pain for more than 3 months. Unfortunately, we cannot offer support for those experiencing pain from cancer.

How long does the Pain Management Programme last?

The programme consists of 5 online consultations and resource material  to work through in your own time over a period of 8 weeks. Your healthcare practitioner will help you select which material to focus on, with an aim to complete at least one activity a day. You will have 12 months access to the e-learning hub to continue to develop your self-management capability

What kind of support will I receive on the Pain Management Programme?

You will be supported by qualified healthcare practitioners. Before starting the programme, we will ask you for a referral from your GP. This is important because our practitioners need to know about all aspects of your medical history which may relate to your pain. In addition to your regular clinical consultations, you will be able to make contact with us if you have questions or concerns as you proceed through the programme.

What kind of support will I receive on the Gentle Stretching Programme?

You will be supported by qualified healthcare practitioners. At the start of the programme you will complete an assessment questionnaire and from this we will prepare your personal plan. You will receive 4 personal coaching sessions at 2 weekly intervals as you progress through the 8 week programme.