Frequently Asked Questions
How do I pay and can I pay in instalments?
We accept all major debit/credit cards and payments are made online. Unfortunately we are not currently able to accept payment by instalments.
How do I change an appointment?
We understand that life doesn’t always run smoothly and you may have a need to change the date or time of a booked consultation.
If you need to change arrangements you can contact us using this form and we will do our best to accommodate you. We are not able to rearrange consultations with less than 1 full working day (24 hrs) notice.
Can I access your programmes if I live outside the UK?
At the current time we are unable to provide clinical services outside of the UK.
What support do you offer for under 18’s?
I am sorry but at this time we do not offer support for under 18’s.
How can I be sure you provide a safe and secure service?
Our Health Hub follows the highest standards of security. Our telehealth functionality is designed to provide our health practitioners with a safe, secure, GDPR compliant and simple way to conduct telehealth sessions with our patients. Using WebRTC technology, which is a framework that allows browsers to securely send and receive live data to each other, our connection is peer-to-peer and encrypted end-to-end.
For more information please click on the link below.
How are your programmes different?
Our programmes are a blend of consultations, self-supported activities and learning using our Pain Management Resources.
Depending on your pain condition and the type of support that you require, you will either choose the Moving Past Pain Programme to reduce pain and increase flexibility and movement or the Overcoming Persistent Pain if you have been experiencing complex pain for longer than 3 months.
All programmes start with an assessment so that we can understand your pain condition and enable us to set goals with you so you can progress towards your desired outcomes.
Will my NHS GP be contacted?
If you require a clinical consultation with one of our pain specialist nurses, we will ask you for full information about your medical history. You will need to contact your GP to obtain this.
We will also ask for your consent so that we can contact your GP should this be necessary once your treatment with us has started.
This information and consent ensures that our practitioners are aware of any medical issues relating to your condition and can provide you with a seamless service alongside your NHS team.
How do I access your specialist Pain Management Resources?
When you sign up for one of our programmes, you will have access to our on-line information pack to help you access our resources.
This gives you all the information you need to access our programmes and register and book on to our appointment system.
Why are your programmes not available as self-help?
Having a qualified practitioner working with you, one to one, will provide you with vital support. They will guide your pain management journey, and provide information, feedback and support tailored to you.
Our patients tell us that this regular contact has been essential to them achieving their goals.